Do you agree with the steps Mr. Reichheld described in the video? Leave a comment below!
We’ve all been guilty of making a few email snafus from time to time. And it can mostly be harmless, but consistently making mistakes in your emails can have unpleasant repercussions.
Business Insider columnist Emmie Martin recently wrote about “The Twelve Most Common Email Mistakes that Professionals Make.” Feel free to view the rest of the email on our Facebook page.
1. Forgetting to use a greeting or closing
This is simply common courtesy, and reflects how open and friendly others perceive you to be. If you jump straight to the point without addressing the person, they may feel that you don’t believe they are worth the effort of giving a greeting to. Yikes!
2. Being too formal
While there is danger in being too informal, being too formal gives others the impression that you are cold and distant. You definitely want to be seen as accessible.
3.Becoming too informal too quickly
On the flip side of the coin, being too informal makes you seem less professional, and that you cannot be taken seriously. You may also put off your superiors by your assumed familiarity with them, and your disrespectful demeanor.
4. Saying “to whom it may concern”
This is very generic and soulless, and it connotes that you haven’t done your homework on who you are addressing. Don’t do it.
5. Forgetting to change the subject line
This limits confusion. Whenever a new topic comes up in an email exchange, be sure to change the subject line so that the other person has an easier time finding these emails at a later time.
6. Hitting “reply all”
This can be annoying to other people, and could possibly get you in trouble depending on the contents. For example, if you are looking for a new job while still being employed at your current job, and you send a copy of your correspondence with the rival’s recruiter to your boss. Uh-oh.
7. Not paying attention to detail
This reflects on your work ethic, and you as a person. If you don’t take the time to double check your email, no one will want to take the time to read it.
8. Including too many personal details
Don’t be that person. Too much information (TMI), is definitely a thing. No one wants to hear about your cat’s gastrointestinal issues.
9. Not monitoring your tone
A lot is lost in translation when people communicate via email. Face to face interaction is a large percentage body language, and you don’t have that luxury when corresponding through email. If there is any doubt with how you phrased something, change it, better safe than sorry.
10. Asking questions that have already been answered
This wastes everybody’s time, including yours. And it shows your inability to listen. Don’t do this, it gives a bad impression of you to others.
11. Saying something over email that should be done face-to-face
We all have a flood of emails to meander through on a daily basis. Don’t add to it. Try calling or waling over to their cubicle/workplace instead.
12. Using emojis or abbreviations
These are very unprofessional. If you use numerous emojis and begin abbreviating countless words, you definitely not be on your boss’ good side.
Have you made any of these mistakes? Well, there’s no time like the present to correct them! Avoiding these common email errors will help you become more professional overall and hopefully help prevent you from giving a bad impression to others. Please feel free to comment below!
Never settle! Whether it be in work, in relationships or in life!
Do small businesses have advantages over large businesses? According to Gail Goodman, the CEO of Constant Contact, they do indeed.
First off, it is easier to build personal relationships with customers at small businesses, making it more likely to build intimate long term relationships. Large businesses often struggle to pull of the “small business vibe” that some customers prefer.
Second, market research can be easier for small businesses, as well as less expensive. One reason is because small businesses do not need to hire many specialists to gauge what the customer experience is, and what their needs are. Small businesses can simply just ask customers what they want.
It is crucial that small businesses continue to nurture and strengthen relationships with customers in order to retain their competitive advantage.
For time -strapped small business owners, there are services such as Hubspot and Constant Contact that can help streamline social media. You can also start a blog in order to garner more awareness about your business! 😉
Her final advice was to “stay focused,” and “start small and build from there.”
What do you think some other advantages small businesses have over larger ones?
Also, feel free to check out the full article at our Facebook page!